Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To start a return, you can contact us at orders@the-rolling-moment.com. Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of preference.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and, when eligible, arrange a replacement or refund.

Please contact us before returning any item. Do not send returns directly to the manufacturer. If a return is required for an approved claim, we will provide the applicable instructions. Return shipping labels are not automatically provided.