Shipping policy

Shipping policy

Order processing and production

The Rolling Moment® products are made to order. After you place an order, it must be prepared and produced before it can ship. Most orders are produced within 2–7 business days, but production may take longer during holidays, high-volume periods, or when an item requires additional quality checks.

Production time is separate from shipping time.

Shipping and delivery estimates

Shipping rates and available delivery methods are displayed at checkout. Estimated transit times begin after production is complete and the order has been handed to the carrier.

Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, you’ll receive a shipping confirmation email with tracking information after your order ships. Tracking may take up to 48 hours to update after the carrier receives the package.

Multiple shipments

Products may be made at different facilities. As a result, items from the same order may arrive separately. If this happens, you may receive more than one shipping confirmation or tracking number.

Address accuracy

Please review your shipping address carefully before placing your order. Contact us as soon as possible if you notice an error. Because production may begin shortly after an order is submitted, we cannot guarantee that an address can be changed.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility, except where prohibited by law.

Delayed or missing packages

If tracking hasn’t updated for an extended period or your package hasn’t arrived within the estimated timeframe, please contact us with your order number. We’ll review the tracking information and, when appropriate, open a claim with our fulfillment provider or carrier.

A package marked “delivered” should first be checked with household members, neighbors, the delivery location, and the local carrier. Please report unresolved delivery issues promptly.

International orders

International orders may be subject to customs processing, import duties, taxes, or handling fees imposed by the destination country. Unless these charges are explicitly collected at checkout, they are the customer’s responsibility. Customs delays are outside our control.

Returns and fulfillment problems

For damaged, defective, misprinted, or incorrect items, please follow our Return and Refund Policy. Do not mail an item back without contacting us first.

Contact

For shipping questions, contact us through the contact information provided on our store and include your order number.